Facility Reviews Summary
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- 4.8 (Excellent)
- 4.2 (Great)
- 4.4 (Great)
I usually don’t make the effort to seek a way to give feedback on experiences I have, but I just had to in this circumstance. Upon looking for a storage facility to temporarily relocate my life belongings I came across Money Saver Mini Storage at the Tumwater location. I first met Larry who was so friendly and helpful in helping me find what type of unit I wanted. Up to this point I was still shopping around. After Larry’s professionalism and how much I liked the property (safety, security, cleanliness) I was sold. I didn’t need a place for a few weeks. When I was ready to store my stuff, I then met Phyllis. She was just as friendly and professional as Larry. She got me all taken care of to start moving in. Well, then the storm of the decade hit. Several feet of snow. Through the power outages, the un passable roads, Larry and Phyllis( and Matt) did everything they could to accommodate me moving in. I then used the rental moving van to move the remainder of my stuff. That is when I met
I rented my unit about 4 years ago when I moved out of state. In that time I did run into a view occasions where I experienced financial set-backs but Phyllis & Matt were always kind and understanding, working with me to get my account back in good standing.
I have often considered moving my belongings to the state I moved to but have never experienced this type of kindness & compassion from a storage facility in my life. So I am in no hurry and feel comfortable knowing my property is safe & secure at this Money Saver location.
I would like to retract the negative review I submitted 10 days ago, all issues have been resolved and I am a satisfied customer.
We were lured in by the promise of a free move in truck, we were unable to use the truck on the day and time we reserved it because it had been double booked. We were told we couldn't use the offer to move out because it was a move in only special and we should have rescheduled the truck once we found the company had double booked us. No reimbursement or responsibility for their actions, terrible experience when already juggling the stresses of moving. I hate to give this negative review, but this company should not be getting away with scamming honest people.
Outstanding service from Phyllis & Larry for over a year.
I was in desperate need of immediate storage, and I called and left messages with 7 facilities. Phyllis was the only one who returned my call--and it was within minutes--and helped me figure out what I needed. Throughout the year they were both unfailingly helpful, professional, and friendly. I would use this facility again and certainly recommend it to people I like!!! Phyllis and Larry are outstanding and should be recognized for their excellent management.
Knowledgeable and friendly staff. Nice storage unit at a good price.
Very friendly, capable and efficient staff. Good unit at a good price.
This is, hands down, the BEST staff at a storage facility that I have ever encountered. They are always friendly, courteous, and helpful. From the moment that I moved my things in, they have been nothing bu polite and nice. The rates are very good, and beat most places in the area. The facility is always clean and well taken care of.
(from an online review) I was attracted by the web advertisement and made a reservation. Seven hours later I met the managers who knew I was coming and called me by name. They were pleasant, efficient, and very helpful. My wife and I were impressed with the cleanliness, security, and good directions. The facility is off the beaten track. But the prices reflected that, and we felt we had made a good decision to do business with you.