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On Guard Mini Storage - Richland
55 Aaron Dr Richland, WA 99352 (509) 946-0088
Facility Reviews Summary
7 Reviews
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Quality - 5.0 (Excellent)
Customer Service - 4.3 (Great)
Price - 4.0 (Great)
Convenience - 5.0 (Excellent)
Customer Reviews of this Facility

Titus F. 11/02/17
Recommend: Yes
Great experience and wonderful people who are reasonable, understanding. Would recommend storage needs to all my friends and family. (from Google)

Anonymous 03/01/17
Recommend: Yes
Always someone new, no consistency (they may be putting a highway in nearby). Stored stuff for years (no car Dial a Ride) and I was just informed (in trying to move to a smaller unit) that no one knew the height of the space and did not have the time to go measure a unit (baby crying in the background). And prior to the same person I spoke with I was told "she's busy with the baby" = time for baby - time to measure? I do not have anyone to help me move heavy boxes save for a kind neghbor and was told (before I can choose and buy another unit) to "come out and measure it myself???

Mark Bell 04/29/16
Recommend: Yes
don't know what happend
Payed my rent 69.00 just like every month. Granted on the last day before extra charge got my receipt e mailed to me needed to access on the 29th had a red lock on it. The gate pass worked upset me very much. Went home siad was only paid to the 23 rd don't know how that is possible as the bill has always been due on the first, and got a reminder that next months rent is due on the first.I find this unacceptable and unprofessional

Stephanie S. 07/06/14
I have rented with a few other storage rental places before and have never received such friendly managers, as I have with OnGuard. The managers here at this location work with me and are very pleasant. I would highly recommend this place to any and everyone!

Micah P 06/17/13
Excellent Storage (from Sparefoot.com) Rented the unit online. After minor paperwork I was moving belongings into the unit in less than 15 minutes. The service was friendly and the complex seemed extremely safe.

Lori and Sean 06/06/13
I've had a great experience with the staff here. I had to reschedule the move in (and moving truck) and they were more than accommodating. Frankie explained all my options to me before deciding on a unit, and we've been very happy with our decision to store our belongings with On-Guard.

Anonymous 04/17/13
I have been renting a unit since 2005. I recommended this place in the past. As a matter of fact few of my family members are renting as well. But I regret all of it. They have a poor management and hard to communicate with the people that work at the front desk.